At SMALLOZ, we strive to ensure that your orders are delivered promptly and efficiently. Please review our shipping policy below for information on how we handle shipping for B2B orders.

Shipping Coverage

• We offer shipping across India & Abroad for all products listed on our platform.
• Some regions or remote areas may require additional processing time or shipping fees. You will be notified if this applies to your order.

Order Processing Time

• Orders are typically processed within 3-4 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• In case of delays due to unforeseen circumstances or high demand, we will notify you via email or phone.

Delivery Time

• Standard shipping typically takes 5-7 business days in India
• For international orders, delivery times vary based on the destination country and shipping method chosen, ranging from 10-15 business days.
• Please note that delivery times are estimates and do not account for potential delays caused by customs clearance, holidays, or other factors.

Tracking Your Order

• Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s website.
• If you do not receive a tracking number, please contact us at care@smalloz.com for assistance.

Lost or Delayed Shipments

• If your order is delayed beyond the estimated delivery time, please contact us, and we will work with the shipping provider to resolve the issue.
• We are not responsible for lost or stolen packages once they have been confirmed as delivered by the shipping carrier.

Damaged or Incorrect Orders

• If you receive a damaged or incorrect item, please notify us within 2 days of delivery at care@mysmalloz. We will arrange for a replacement or refund where applicable.
• For damaged items, please provide photos of the package and the damaged product to assist with our claims process.

Bulk and Freight Shipping

• For large B2B orders, we offer bulk shipping solutions via freight. Shipping costs and methods will be tailored to the order size and destination.
• For bulk orders requiring special handling, please contact us to arrange shipping terms.